1. PARTIES
1.1 In all cases Rhodes Select act only as booking
agents on behalf of the owner of the accommodation. 1.2 The client that
submits the booking form is deemed to act as agent for all other clients
in the party and such persons shall be jointly and severally bound and
liable hereunder.
2. DEPOSIT
2.1 The client shall ( save where 3.2 applies ) upon submitting the booking form pay a deposit of 25% of the total amount due.
2.2 A Security Deposit cheque will be required before occupation to cover any damage to the property.
3. PAYMENT
3.1 Upon receipt of deposit Rhodes Select shall supply
the client with a confirmation/invoice which will advise the date that the
balance is due (8 weeks prior to departure). Further reminders are not
normally sent. 3.2 In the event of the client making a booking under 8
weeks prior to departure the full amount is due at the time of booking.
4. CANCELLATION
4.1 If the client cancels the booking the following charges are due: 31
days or more prior to departure - deposit only. 30 days or less prior to
departure - 100% of total booking price. The date of cancellation shall be
deemed to be the date that Rhodes Select receives written
notification. 4.2 Rhodes Select shall be entitled to cancel
the booking by written notice to the client if the client is more than 7
days in arrears under clause 3 above.
5. ALTERATIONS
5.1 If we have to change your accommodation in a significant way (i.e.
change of town/city or lower grade accommodation) we will advise you as
soon as we are aware. You will then have the option to cancel your booking
with no penalty. You will not have this option if any alteration is the
result of Force Majeure (see below 5.2). We will always use our best
efforts to ensure that your location requests are adhered to. However if a
property is withdrawn from our programme by the owner, where possible we
will offer an alternative of similar or superior specification.
5.2 FORCE MAJEURE
Rhodes Select cannot be held liable if it is unable to
fulfil it’s contract with you due to strikes, national or local
disasters, riot, war or threat of war, accident, fire, flood, Act of God,
or government intervention. 5.3 If Rhodes Select cancels
your booking pursuant to clause 5.2 the company will refund all monies
paid to Rhodes Select.
6 INDEMNITY
6.1 If the actions of any of your party cause damage to the
accommodation that Rhodes Select has supplied you agree to
fully indemnify the company against any claim, including legal costs made
against us on behalf of, or by, the property owners.
7. COMPLAINTS
7.1 We receive a very low number of complaints, well below the industry
norm and those that we do receive are normally settled amicably. If you do
have a problem with your accommodation you must follow our complaints
procedure in resort. This procedure is supplied to you with the final
documentation prior to your holiday. If you do not follow this simple and
effective procedure no complaints will be considered on your return. Any
compensation is limited to the rental amount paid to Rhodes Select.
8. INSURANCE
8.1 It is a condition of Rhodes Select accepting your
booking that all persons staying in our accommodation have adequate
holiday and medical insurance cover.
9. SURCHARGES
9.1 In the event of Sterling dropping below £1 = 1.35 Euros, a
currency surcharge may apply. 9.2 If any such surcharge is unacceptable
the client may cancel without penalty.
